Terms and Conditions
CHECK IN TIME: 4PM
This is a temporary later check in during the Pandemic
We politely request that guests do not arrive any earlier that 4pm. Due to the pandemic we have additional preparation to make Ar Fasgadh ready for your stay. If we are ready earlier than 4pm, we will call you on the day to let you know.
This is a slightly earlier check out during the Pandemic
BOOKING AND CANCELLATION TERMS
Once a booking has been confirmed with Ar Fasgadh Lodge, a contract has been entered into. The contract will be between the owners of Ar Fasgadh (referred to as 'us' or 'we') and the person making the booking and all members of the party (referred to as 'you', 'your', 'guests') under the following booking conditions. Scottish Law will govern the contract. The contract will be subject to these booking conditions and must be complied with. The person whose name is on the booking form (referred to as the 'Responsible Person') agrees to take full responsibility for ensuring all the following Terms and Conditions are adhered to by all members of the party. The responsible person must stay at the accommodation throughout the holiday and be at least 18 years of age at the time of booking. The names, addresses and ages of all members must be shared with the owners, on request.
A contract only arises when a deposit has been received and we confirm the booking by email. Ar Fasgadh is to be used for the sole purpose of a holiday and the responsible person must not sub-let. They must also ensure the property is left secure when unoccupied.
During these uncertain times, we guarantee a full refund if you are unable to enjoy your holiday due to a Covid-19 national or local lockdown. This guarantee applies to either the address of the property and/or the address given on the booking being placed into lockdown and where the travel restriction occurs at the time of your holiday. The guarantee does not cover you or any member of the party being unable to travel due to falling ill with Covid or requiring to quarantine or self isolate. These events can be covered by taking out travel insurance to cover these eventualities.
If you or a member of your party develop symptoms of Covid-19 while on holiday, you should immediately self isolate and book a test through the local Arran Testing Centre by calling 01770 601033. You will be advised to register as a temporary patient with the Arran Medical Group and Ar Fasgadh will be your temporary residence address on Arran.
In accordance with Test and Protect, people with symptoms are required to self-isolate for at least 7 days, and everyone in their household should isolate for 14 days.
The result of the test will be telephoned to you, usually within 48 hours. If the result is negative, you can carry on your holiday as normal and are no longer required to self isolate.
If the test is positive, everyone should continue to isolate, and the NHS Ayrshire and Arran Test and Protect team will be in touch to start contact tracing
If the period of self isolation extends beyond your booking, if Ar Fasgadh is available, we will extend your stay with the costs being met by yourselves. If Ar Fasgadh is booked for other guests, the Test and Protect Team will advise on alternative accommodation on Arran where you can complete the self isolation period before travelling home.
It is important that you call us as soon as possible to advise of the situation.
Deposits and Balances
A deposit, typically 35% of payment, is due at the time of booking and the balance is payable 4 weeks prior to arrival. If a booking is made with less than 4 weeks notice, full payment is required on booking. If payment is not received 4 weeks prior to arrival, we will assume you wish to cancel.
Cancellation prior to final payment - we will refund your deposit amount if we are able to rebook the property. The deposit amount may be less than you paid if the weekly charge has to be reduced due to the short notice. If we are unable to rebook the dates, you remain responsible for the deposit and this will not be refunded under any circumstances.
Cancellation after full payment - a refund will be provided if the property can be re-booked. This may not be a full refund if the property is rebooked at a reduced rate. If we are unable to rebook your holiday dates, you remain responsible for the full payments and this will not be refunded.
We strongly recommend that you take out travel insurance just in case of this eventuality
Number of guests
The number of people occupying Ar Fasgadh must not exceed the number stated on the booking form unless by prior arrangement with the owners.
Parties or Events
Ar Fasgadh is not suitable for parties or events and we reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
We have a strict no smoking policy while inside at Ar Fasgadh. We will terminate your booking without notice and without being liable for any refund or compensation and we will charge a special cleaning surcharge of £100 if you smoke while you are anywhere inside the lodge or there is a smell of smoke inside the lodge on your departure.
If smoking outside, please be aware of neighbours and avoid smoking on the deck or near the wooden lodge.
The quiet and peaceful ambiance of Torbeg Lodges is very important to us and our neighbours and therefore guests must not make any what we deem as unreasonable noise in particular between 22.00 and 08.00. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
Damage and Breakages
Any breakages or damage should be reported to the owners at the earliest possible time allowing alternatives to be purchased or repairs made prior to the arrival of subsequent guests. This may be charged at cost, at our discretion.
There is parking for a maximum of 1 car parked considerately at the lodge. Any additional cars should be parked in the parking area. No commercial or camper vans are allowed.
The Lodge must be left reasonably clean and tidy. Any requirement for additional and what we deem as unreasonable cleaning will be charged extra.
Accuracy of detail
The website is as accurate as possible but cannot be warranted nor do the descriptions form any contract. Whilst every effort is made to ensure accuracy of the property descriptions and images, the facilities and services may alter. We reserve the right to alter or improve any of the subjects without notice.